If a charge looks higher than expected, the reason usually depends on how you reloaded. Find your situation below.

I Made An In-App Purchase Through the Apple App Store or Google Play Store

Apple and Google sometimes group multiple app purchases, subscriptions, or in-app transactions from different apps into a single charge on your card statement. This means a charge may appear higher than expected because it includes purchases from other apps, not just favorited.

Check your receipt

Apple and Google both send an itemized receipt to the email address associated with your Apple ID or Google account. Check your inbox for an email from Apple or Google Play, it will break down exactly what was included in the charge.

Check your purchase history

You can also review your in-app purchase history directly:

Apple App Store:

1. Open the App Store
2. Tap on your profile photo in the top right corner (menu)
3. Go to Apps & Purchase History
4. Tap Purchase History
5. Select on the relevant purchase(s)
6. You can confirm how much you were actually charged for each purchase

Google Play Store:

1. Open the Google Play Store
2. Click on your profile photo in the top right corner (menu)
3. Go to "Payments & subscriptions"
4. Select "Budget & history"
5. Select the relevant purchase(s) and select View
6. You can confirm how much you were actually charged for each purchase

For more on how Apple billing works, see: Apple support article

If you've reviewed your receipt and purchase history and still believe you were overcharged, contact favorited Support and we'll look into it with you.

I Reloaded My Balance On The Web

Web reloads are processed through Stripe. If your charge looks higher than expected, it's likely showing as pending rather than posted.

A pending charge is a temporary hold placed by your bank while the transaction is being processed, it may not reflect the final amount. Once the charge posts to your account (typically within 1–3 business days), it will show the correct amount you reloaded.

What to do: Wait for the charge to move from pending to posted, then check your statement again. In most cases it will correct itself automatically.

If the posted amount still looks wrong, contact favorited Support with your reload amount and the date of the transaction.

Note: American Express (AMEX) cards

If you reloaded on the web using an AMEX card and the pending charge is higher than the amount you reloaded, this is expected AMEX behavior, not an error. For transactions under $1.00, AMEX temporarily adds $1.00 to the pending charge to ensure sufficient funds are available. Once the charge posts, your statement will reflect the correct amount.

Example: You reload $0.74 with AMEX → your bank shows $1.74 pending → corrects to $0.74 once posted.

If the incorrect amount remains after several business days, contact favorited Support.