Frequently Asked Questions(FAQ)
General
How do I select a camera or audio source?
Your browser permission might be set to not allow any recognition of a video or audio source.
How do I sign up for favorited studio?
Follow this link to sign up for the Studio waitlist.
Troubleshooting
What should I do if I encounter an error?
Here is a list of common errors and their solutions.
Your account is currently blocked from sending gifts. Please contact support for more information.
Please reach out to support for more information.
You can’t send a gift to yourself. If you are trying to gift a box, please try again.
Favorited does not allow you to send a gift to yourself.
Activity feed item not found.
A user might have gone offline and your internet is out so it can’t load.
Livestream not found.
A user might have gone offline and your internet is out so it can’t load.
Event does not exist, has ended, or you have already RSVP’d to this event.
The event you are trying to enter has ended or you have already RSVP’d for this event. If the user’s icon says Live, tap their icon to go the event.
An error occurred:null
This most likely happens when your internet has gone out for a long enough period of time. Click OK and it should return to normal if it doesn’t try restarting the app.
Account and Billing
How do I manage my account?
Managing your account is only available in the app. Click here for directions to manage your account.
Support
How can I contact customer support?
You can contact customer support here. We also encourage you to visit our help center if you have any questions.
Where can I find more resources?
We encourage you to visit our Help Center and Community Forum for more resources.