How & When to Contact Support
Ran into an issue? No worries — our Support Team is here to help. If something’s not working right (like signing in, payouts, or account access), you can submit a support ticket here and we’ll take it from there.
How to Get Help Faster
When you submit a ticket, please include:
- Your username
- A clear description of what’s going on (the more details, the better!)
This helps us investigate and get you back on track as quickly as possible.
What Support Can Help With
Here are some of the most common things our Support Team assists with:
- Payouts & account balance
- Coin questions
- Birthday gifts
Safety & Guidelines Issues
If you’re dealing with a safety concern, please report the user directly in the app. You can find step-by-step instructions here.
If you received a notice about a Community Guidelines violation, reach out to our Trust & Safety team at safety@favorited.com.